Refund and Replacement Policy

 

NEVEN would take all corrective steps in processing the order & strives to service the medicines and products in right conditions without any damage at all times of every order placed by a customer. There are following situations may arise which may cause the action of return/replacement of product: Product(s) delivered to you do not match your order & delivered products with a damage (packaging, cassette, box opened etc).

We strongly recommend the items should be checked at the time of delivery.

Please deny any products with a damage during the delivery.If you discover any damage after unpacking the package, you may return it for a refund. We would ensure all claims for refund for its genuine and authenticate the same. If the company finds that is valid, we would initiate the refund to their respective bank accounts. Company has the right to deny any claim which its find not valid for claim. You may also reach us through email/toll free at any time. Email – nevenshop2000@gmail.com and Toll Free – +001-425-520-7293  or  +86 -13014831812 .  

Please note Company will not accept or approve any claim made after 2 days from the delivery of the product. NEVEN has the right to cancel the return/ refund request after the above said 2 days period.

No unjustified complaints concerning the quality and content of our products will be tolerated by NEVEN. Legal action may be taken against those who engage in such conduct. We would like to know you would be liable for all costs incurred by the company on the same.

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NEVEN is a proud creation of Shenzhen Zhongou E-commerce Brand Operation Co., Ltd, a company dedicated to developing innovative and effective healthcare solutions.

Contact Us

Address : 302 Xinrong Building, Chuangye Garden North Station Community, Minzhi Street Longhua, Shenzhen, CHINA 518000

Phone : +001-425-520-7293

Email : nevenshop2000@gmail.com

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